Great technology by itself does not guarantee great results. Whenever an organization decides to implement any kind of software, there are potential challenges that need to be overcome to make it a success. EclecticIQ caters for this by offering its customers a diverse portfolio of high-value services that complements its products. These services cover the entire software adoption cycle, from initial implementation to on-going usage, aimed at lowering customer Time-to-Value (TTV), maximizing Return-on-Investment (ROI), and ultimately making customers happy.

Our Solutions Consultants have extensive experience helping new customers deploy our software in the most demanding infrastructures and ease on-boarding issues. Once on-boarded our Customer Support team is available to swiftly pick up and solve new issues with direct access to our Product Engineering team for back-up. Our Customer Success Managers oversee the entire transition that new customers make towards becoming active users and serve as the voice of the customer within EclecticIQ.

CTI is a most challenging discipline. Teams require a deep skillset, expertise running intricate workflows, and the confidence to be a coordination and response point for the organization. EclecticIQ Threat Intelligence Consultants balance the CTI team's skillset and expertise through hands-on, tailored guidance and support for standard operating procedures (SOPs). Our Threat Intelligence Consultants empower CTI analysts to perform faster, better and conduct more in-depth investigations while disseminating intelligence at machine speed.